FAQ's

Maisa offers a wide range of kids’ dresses, including casual wear, party dresses, formal outfits, and seasonal collections designed to keep your child stylish and comfortable.

Maisa is based in Australia, with a focus on providing high-quality kids’ dresses to customers both locally and internationally.

Yes, Maisa ships internationally through Australia Post. We strive to ensure that our products reach customers worldwide, regardless of their location.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on Australia Post’s website or app to track the status of your shipment.

Shipping costs vary depending on the destination and the weight of the package. You can view the estimated shipping costs at checkout before completing your purchase.

Delivery times vary based on your location and the shipping method selected. For standard shipping within Australia, please allow 3-7 business days. International orders may take 7-21 business days. Express shipping options are also available for faster delivery.

At Maisa, we do not offer returns or refunds on our products. However, we are happy to provide exchanges for items that meet our exchange policy criteria. If you are not satisfied with your purchase, you can exchange it for a different size, colour, or style, provided the item is in its original condition, unused, and with all tags attached. To initiate an exchange, please email us at [email protected] within 30 days of receiving your order, and we will guide you through the process. Our goal is to ensure that you are completely satisfied with your purchase by finding the perfect item for your child.

We accept a range of payment methods, including credit/debit cards (Visa, MasterCard, American Express), and Afterpay for Australian customers.